NIA Collections help you organize FAQs efficiently, ensuring guests receive accurate answers based on their booking details. This guide explains what NIA Collections are and how they improve guest communication.
What Are NIA Collections?
NIA Collections act as categorized folders for FAQs, allowing you to group information based on property type, location, or general policies. By structuring FAQs into collections, NIA can provide more relevant and precise responses to guest inquiries.
Why Use NIA Collections?
• Better Organization: Keep FAQs structured and easy to manage.
• More Accurate Responses: Ensure NIA gives property-specific answers.
• Simplified Assignment: Apply different collections to specific listings or all properties.
Examples of NIA Collections:
• General FAQs: A collection that applies to all listings (e.g., check-in times, house rules).
• Property-Specific FAQs: A collection with unique details for a particular listing (e.g., parking instructions, Wi-Fi details).
• Location-Based FAQs: A collection with recommendations and transport details for specific areas.
Want to learn how to create NIA Collections? Click here.
By setting up NIA Collections, you ensure guests receive the most relevant and helpful information, reducing manual inquiries and improving their overall experience.
If you have any questions or need further assistance, don’t hesitate to reach out to your Customer Success Manager or contact our support team at support@jurny.com.