NIA, your AI-powered assistant, can answer common guest questions instantly. To improve response accuracy, we recommend adding these frequently asked questions to NIA’s knowledge base.
Why is it important?
Adding FAQs to NIA’s knowledge base is crucial for providing accurate, consistent, and timely responses to guest inquiries. The more detailed and relevant the information, the better NIA can assist with check-in details, amenities, house rules, local recommendations, and more. This not only improves guest satisfaction but also reduces manual workload, enabling faster and more efficient communication.
Below are some suggested FAQs to add to NIA’s knowledge base:
1. Check-in & Check-out Questions
•What time is check-in/check-out?
•Can I check in early/check out late?
•How do I access the property? (Keypad code, lockbox, key pickup location, etc.)
•Where should I park my car?
2. Amenities & Property Details
•Is there Wi-Fi? What’s the password?
•Do you provide toiletries (shampoo, soap, toothpaste, etc.)?
•Does the unit have air conditioning/heating?
•Is there a washer/dryer available?
•Are towels and bed linens provided?
•Is there a kitchen? Does it have cookware and utensils?
3. House Rules & Policies
•Is smoking allowed?
•Do you allow pets?
•Can I have visitors or additional guests?
•Are parties or events allowed?
•What is the quiet hours policy?
4. Location & Transportation
•How far is the property from the airport/downtown?
•What are the best restaurants/cafés nearby?
•Where is the nearest grocery store/pharmacy?
•What’s the best way to get around? (Public transport, rental car, etc.)
5. Maintenance & Issues
•The Wi-Fi isn’t working—how can I fix it?
•I can’t find the remote control/extra towels/etc.—where are they?
•The heating/AC isn’t working—what should I do?
•There’s a problem with the plumbing/electrical appliances—who do I contact?
6. Booking & Payment Concerns
•What is the cancellation/refund policy?
•Can I extend my stay?
•Do you offer discounts for long-term stays?
•Is there a security deposit? When will it be refunded?
You don't know where to Add NIA FAQs? Click here to learn.
Adding these FAQs to NIA will help streamline guest communication, reduce repetitive inquiries, and enhance the overall guest experience.
If you have any questions, we’re here to help! Reach out to your Customer Success Manager or contact our support team at support@jurny.com anytime.