Account Setup
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      1. Jurny University
      2. Getting Started
      3. Account Setup

      Step 5: Set Up Your Automated Messages

      Automated messages allow you to communicate with guests at the right time—without manual work. In Jurny, this is powered by NIA, our AI assistant, which can fully automate guest communications from inquiry to check-out.

      Why Automated Messages Are Important

      Automated messages help you:

      • Send timely information (check-in, check-out, house rules)

      • Reduce repetitive questions from guests

      • Ensure no message is forgotten or delayed

      • Maintain consistent communication across all listings

      • Scale your operations without adding staff

      With NIA, this goes even further.

      How NIA Automates Guest Communication

      NIA is deeply integrated into your Inbox and Templates:

      • 🧠 Analyzes past guest conversations to propose ready-to-use templates

      • ✍️ Generates message drafts automatically based on your portfolio and property type

      • 📄 Turns uploaded documents (house manuals, rules, FAQs) into templates

      • 🔁 Reuses one template across many listings using dynamic custom fields

      • ⏰ Sends messages automatically based on reservation events and timing rules

      Tip:
      You don’t need to build everything from scratch—NIA proposes templates and helps you automate faster.

      Where Automated Messages Live

      All automated messages are managed in one place:

      Inbox → Inbox Settings → Templates

      From there, you can:

      • Create new templates

      • Activate or pause automations

      • Review NIA-proposed templates

      • Upload documents to generate messages

      • Track sent messages in Message Logs

      Next Step: Follow the Full Setup Guide

      This guide is a high-level introduction.
      To actually create, schedule, and activate automated messages, follow the step-by-step guide below:

      👉 How to Create and Manage Automated Message Templates

      This guide covers:

      • Template categories

      • Scheduling rules

      • Triggers and conditions

      • NIA Proposed Templates

      • Custom fields and branding

      • Message logs and delivery tracking

      You’re Almost Live 🚀

      Once automated messages are active, your guest communication can run entirely on autopilot, with NIA handling the heavy lifting.

      This is one of the most powerful parts of Jurny—and a major step toward fully automated operations.

       

      If you need help or have any questions, don’t hesitate to reach out.
      Contact your Customer Success Manager or our support team at support.jurny.com – we’re happy to assist.