The Bookings & Payments section is one of the most important steps in your onboarding process. This is where you connect your payment gateway, set up how and when guests pay, upload your rental contracts, and define the booking rules.
Quick Navigation Index
To easily navigate through this guide, click on any of the sections below to jump directly to the information you need:
Why This Section Matters
Before you can accept direct bookings or process payments through Jurny, this section must be set up correctly.
Here’s why it’s essential:
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Payments won’t process unless a merchant account is connected
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Guests won't see or sign your rental contract unless you upload one
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Your booking rules won’t apply unless booking policies are configured
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Automated financial workflows (like deposits or payment splits) require a payment schedule
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Refund rules and cancellations rely on the policies you set here
Tip: This step ensures your business is protected, compliant, and ready to accept reservations confidently.
Where to Find the Bookings & Payments Section
From the Jurny dashboard:
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Go to Settings
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Click on Booking & Payments
You'll now see all four sections you must set up.
How to Complete This Step (In Order)
To avoid setup errors or missing information, complete the steps in this exact order:
1. Connect Your Merchant / Payment Gateway
This is where you connect your Stripe account, which processes all payments.
You will need to:
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Connect or create your Stripe account
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Verify your business information
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Enable payouts
Until Stripe is connected, you cannot accept direct bookings or payments.
➡️ Follow the Merchant & Payment Gateway guide → (link)
2. Set Up Your Payment Schedules
Your payment schedule determines how and when guests are charged.
For example:
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100% upfront
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50% at booking + 50% before arrival
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Custom schedules for long-term stays
➡️ Follow the Payment Schedules setup guide → (link)
3. Upload Your Rental Contract
Guests booking directly through your website will be prompted to sign this contract.
From this section, you can:
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Upload your rental agreement
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Add dynamic tags (guest name, dates, property info)
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Require signatures before confirming a booking
➡️ Rental Contract setup guide → (link)
4. Configure Your Refund Policies
Refund policies determine how cancellations are handled and what refunds guests receive based on the timing of the cancellation.
You can define:
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How many days before arrival guests get a full refund
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Partial refund windows
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Non-refundable conditions
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Custom refund timelines per listing
This ensures cancellation rules are clear, automated, and enforced consistently.
➡️ Refund Policy setup guide → (link)
5. Configure Your Booking Policies
Your booking policies define the core rules for reservations, including:
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Minimum and maximum stay rules
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Advance notice requirements
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Check-in/check-out rules
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Security deposit requirements
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Guest eligibility requirements
These policies help ensure your listing meets your operational and business needs.
➡️ Booking Policies guide → (link)
Next Step in the Onboarding Process
You’re ready for:
➡️ Step 5: Set Up Your Automated Guest Messages
This ensures your guests receive instructions, check-in details, and policies automatically.
If you need help or have any questions, don’t hesitate to reach out. Contact your Customer Success Manager or our support team at support.jurny.com – we’re happy to assist.