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Set Up your Jurny Guest Web App

This guide walks you through setting up the Jurny Guest Web App, a powerful guest experience portal where guidebooks are shared, reservations are managed, and guests can rebook your properties directly!

What is the Guest Web App?

The Jurny Guest Web App is more than just a login page—it’s a complete guest experience hub.

Through it, guests can:

  • 📘 Access guidebooks for their stay (house rules, local recommendations, check-in instructions, and more)
  • 🏡 View their reservations in real time
  • 🔁 Book the property again directly, like a lightweight booking engine
  • 📱 Enjoy a seamless mobile-friendly experience under your custom domain

Once activated, the Guest Web App becomes the central digital touchpoint between the property and the guest, improving communication and encouraging repeat bookings.

Tip: Think of it as your “digital concierge + booking portal” in one place.

Step 1: Choose the Guest App Domain

Start by asking the client where they want their Guest Web App hosted.

They can use their own domain or a Jurny domain.

Examples:

  • guests.theirdomain.com
  • guestexperience.theirdomain.com
  • guestapp.theirdomain.com
  • companyname.guestapp.jurny.com

Note: Keep it simple and easy for guests to remember—this is a link they will reuse often.

Step 2: Create the Website in Booking Engine

Now configure the Guest Web App in your Jurny account. 

  1. Go to Booking Engine
  2. Click Website
  3. Select Create New Website
  4. Add:
    • Website name (e.g., “Guest Experience Portal”)
    • Assign the correct buildings/properties

image

 

Once created, add the custom domain you selected:

image (1)

 

Step 3: Configure DNS Settings

Send the client the DNS instructions so they can connect their domain to Jurny.

DNS Setup Instructions
  • Type: A
  • Host/Name: @
  • Value: 192.18.142.233
  • TTL: 3600
Important Reminders
  • Remove any existing A record before adding this one
  • This applies only to the Guest Web App
  • Do NOT modify DNS for the main website
  • If using a Jurny domain, no DNS setup is required

Step 4: Activate the Domain with CSM

Once DNS is correctly configured:

  1. Confirm DNS propagation is complete
  2. Contact your Customer Success Manager (CSM)
  3. Request Guest Web App domain activation

Note: The app will not be publicly accessible until activation is completed.

Step 5: Test Guest Access & Experience

Before going live, always test the full guest journey.

Checklist:

  • Create a test booking
  • Log in using guest phone number
  • Confirm reservation appears correctly
  • Verify guidebooks are visible
  • Check rebooking flow works properly
  • Test on mobile and desktop

Tip: Always validate the experience as if you were the guest—this is the final quality check.

Guidebooks Reference

The Guest Web App is tightly connected to your Guidebooks, which are displayed directly inside the guest experience.

Guidebooks Guide Link: How to create Guidebooks

Note: Make sure guidebooks are properly assigned to each property so guests see the correct content when they log in.

If you need help or have any questions, don’t hesitate to reach out. Contact your Customer Success Manager or our support team at support.jurny.com – we’re happy to assist.