For property managers seeking insights into guest feedback and managing Airbnb reviews effectively, the Reviews Section in Jurny provides a user-friendly interface.
Accessing Reviews
Head to the Reviews Section on your Jurny dashboard.
Select the specific building for which you want to view reviews.
Utilize filters for dates, ratings, and other criteria to tailor your review display.
Only Airbnb reviews will appear here. If you want to see other OTAs' reviews, you will need to check them directly on the OTA platform.
If you already have reviews, you will be able to see the overview and the reviews in different sections.
The overview will give you an average rating and the total review number. Including the rating distribution, and the review sites distribution.
Reply Functionality
For reviews with a published status, an available "Reply" button will appear.
If you click Reply, you will be able to provide a thoughtful response to the guest's review. After responding to a review, the status transitions from published to completed.
You got this! If anything comes up, let us know at support@jurny.com. We will be more than happy to help!