Make sure your cancellation policy reflects your business needs and booking preferences. In this guide, we’ll walk you through how to adjust the Airbnb cancellation policy for your property using your Jurny account.
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To easily navigate through this guide, click on any of the sections below to jump directly to the information you need:
Why Keeping Your Cancellation Policy Updated Matters
Your cancellation policy helps set expectations with guests before they book. It protects your income from last-minute cancellations while also giving guests clarity on what to expect if their plans change.
Keeping it updated ensures:
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You’re aligned with your current hosting strategy (e.g., flexible vs. strict policies)
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Guests know exactly what they're agreeing to
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You reduce the risk of disputes or negative experiences
Note: Airbnb requires hosts to use one of their pre-defined cancellation policies. Custom policies are not supported on Airbnb.
Step-by-Step: How to Update Your Airbnb Cancellation Policy in Jurny
Updating your policy is quick and easy! Just follow these steps:
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Log in to your Jurny account
Head over to mos.jurny.com and log in using your credentials. -
Go to the Listings section
From the main dashboard, click on Listings in the left-hand menu. -
Select your property
Click on the property for which you want to update the cancellation policy. -
Open the Guest Book and Policies tab
Once inside the property settings, navigate to the Guest Book and Policies tab. -
Scroll to section 4: Airbnb Cancellation Policy
This is where you’ll find the cancellation settings for Airbnb specifically. -
Click "Edit"
A list of Airbnb’s pre-defined cancellation policies will appear. -
Select your preferred policy
Choose the one that best fits your hosting needs (e.g., Flexible, Moderate, Strict). -
Save your changes
Once you’ve made your selection, don’t forget to click Save to apply the update.
Caution: Make sure the selected policy aligns with your business goals and booking volume. Stricter policies may reduce last-minute bookings, while more flexible ones may lead to higher occupancy.
Airbnb’s Pre-Defined Cancellation Policies Explained
Here’s a quick overview of the most common options Airbnb provides:
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Flexible: Full refund 1 day prior to arrival.
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Moderate: Full refund 5 days prior to arrival.
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Strict: 50% refund up to 1 week before arrival, no refund afterward.
Note: Airbnb may offer other versions (like “Firm” or “Super Strict”) depending on region and listing type. Always read the policy details before applying.
Common Questions
Can I write my own cancellation policy for Airbnb?
No. Airbnb only allows hosts to choose from their official policy options.
Does changing the cancellation policy affect current bookings?
No, policy changes will only apply to new reservations made after the update.
What if I manage multiple properties?
You’ll need to update each property's policy individually by repeating the steps above.
If you need help or have any questions, don’t hesitate to reach out. Contact your Customer Success Manager or our support team at support.jurny.com – we’re happy to assist.