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How to set up AI-Powered Upsells V2 2026

Our AI-powered upsell feature is designed to revolutionize how you maximize revenue and enhance guest experiences.

How to Use the New Upsells Feature in Jurny MOS

Unlock new revenue streams by offering personalized, AI-powered upsells to your guests—fast, easy, and fully automated.

Summary

This guide covers how to set up and optimize the new Upsells feature in Jurny MOS to boost guest experience and property revenue using AI tools, smart automation, and actionable analytics.

Video Walkthrough

 

📖 Quick Navigation Index

  • Why Use Upsells in Jurny?

  • How to Create an Upsell in Minutes

  • How NIA Helps You Sell More (Automatically)

  • Customizing Upsell Offers by Guest & Channel

  • Advanced Rules for Maximum Precision

  • How to Track Performance with the Dashboard

  • 6 Upsell Combo Ideas to Try

Why Use Upsells in Jurny?

Offering upsells isn’t just a guest perk—it’s a business strategy.

Benefits for Property Managers:

  • Extra Revenue, Instantly: Upsells turn each booking into a higher-value transaction.

  • Boost Guest Satisfaction: Offer relevant add-ons that genuinely improve the stay.

  • Zero Manual Work: Once set up, everything runs automatically—thanks to NIA.

  • Stronger Cashflow: Upsells generate income before the guest even arrives.

Example of a Top-Performing Upsell:
🛡️ Damage Protection Insurance
Covers accidental damages and gives peace of mind to both guests and hosts. It's one of the highest converting upsells across properties.

How to Create an Upsell in Minutes

You can launch an upsell in just a few clicks—NIA does the hard part for you.

✅ Steps:

  1. Go to the Upsells tab in your Jurny Inbox Settings.

  2. Click + New Upsell (top-right corner).

  3. Tell NIA what the upsell is (e.g., "late check-out", "baby crib rental").

  4. NIA will auto-generate:

    • Title

    • Description

    • Cover image
      You can edit these later—but they’re ready to go out of the box!

  5. Scroll down to Settings & Automation:

    • Toggle “Activate Immediately” to turn it on.

    • Choose if it should be offered automatically.

  6. Choose how you want to send it (Email, SMS, or both).

  7. Customize the message or let NIA adapt the tone based on the guest's profile.

Tip: The faster you launch your upsells, the sooner you can start generating extra revenue. Don’t wait for “perfect copy”—NIA has your back!

How NIA Helps You Sell More (Automatically)

NIA uses AI to offer upsells only when it makes sense for the guest, which boosts conversions.

NIA Looks At:

  • Guest profile (e.g., family, business traveler, solo trip)

  • Booking context (length, check-in time, source channel)

  • Guest satisfaction (based on sentiment analysis)

  • Guest interest (messages or inquiries)

Result? Each upsell feels tailored—not spammy.

Caution: Airbnb doesn’t support upsells, so those guests won’t receive offers.

Customizing Upsells by Channel, Moment, and Profile

You can fine-tune when and to whom upsells are sent.

Options You Can Enable:

  • Select the moment in time: Before check-in, after booking, mid-stay, etc.

  • Only for specific booking channels

  • Trigger when a guest shows interest in a topic (via inbox)

  • Use guest sentiment to trigger based on how satisfied they seem

  • Stay duration or calendar availability (great for extensions)

Tip: For best results, align upsells with the guest journey. Example: Offer early check-in the day before arrival.

Advanced Rules for Maximum Precision

Use Advanced Settings to stack multiple conditions.

Example Conditions You Can Set:

  • Number of guests

  • Has children or infants

  • Days before/after check-in

  • Reservation price

  • Pet-friendly bookings

  • Guest has shown interest in specific terms

You can group these with AND/OR logic to create very specific targeting.

Example: Only show “Pet Fee” if the guest has pets AND booked more than 3 nights.

How to Track Performance with the Dashboard

The Upsell Dashboard gives you insights like:

  • Most and least purchased upsells

  • Total offers sent

  • Conversion rates

  • Revenue earned in the last 30 days

  • Manual vs. automated offers

Filter by upsell type, date range, or guest profile to see what’s working.

Note: If you're seeing low performance, try adjusting timing, copy, or rules—or test different upsell types.

6 Smart Upsell Combos to Try

Use the new rules engine + guest data to combine relevant upsells and increase success.

1. Families with Kids

  • 🎟️ Museum Tickets

  • 👶 Stroller Rental

  • 🍽️ Baby High Chair
    Conditions: Guest has children or infants, stay is 3+ days

2. Couples on a Romantic Getaway

  • 🍾 Champagne on Arrival

  • 🌇 Rooftop Dinner Reservation

  • ⏰ Late Check-Out
    Conditions: 2 guests, weekend booking, check-in after 5PM

3. Business Travelers

  • 💻 Desk Setup

  • ☕ Coffee Subscription for Stay

  • 🚗 Airport Transfer
    Conditions: Booking during weekdays, solo traveler, longer than 2 nights

4. Guests with Pets

  • 🐶 Pet Welcome Kit

  • 🛁 Dog Bathing Service

  • 🦴 Daily Treat Delivery
    Conditions: Guest has pets, 2+ night stay

5. Extended Stays (7+ Nights)

  • 🧺 Mid-Stay Cleaning

  • 🍝 Grocery Delivery

  • 🪴 Plant Rental for Cozy Feel
    Conditions: Stay is longer than 6 nights

6. Eco-Conscious Guests

  • 🌱 Carbon Offset Donation

  • 🚲 Bike Rentals

  • 🍵 Reusable Mug Gift
    Conditions: Filter via message sentiment or guest request


>> Full List of Trigger Conditions <<