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How to set up AI-Powered Upsells V2 2026

Our AI-powered upsell feature is designed to revolutionize how you maximize revenue and enhance guest experiences. This guide covers how to set up and optimize the new Upsells feature in Jurny MOS to boost guest experience and property revenue using AI tools, smart automation, and actionable analytics.

Video Walkthrough

📖 Quick Navigation Index

Why Use Upsells in Jurny?

Offering upsells isn’t just a guest perk—it’s a business strategy.

Benefits for Property Managers:

  • Extra Revenue, Instantly: Upsells turn each booking into a higher-value transaction.

  • Boost Guest Satisfaction: Offer relevant add-ons that genuinely improve the stay.

  • Zero Manual Work: Once set up, everything runs automatically—thanks to NIA.

  • Stronger Cashflow: Upsells generate income before the guest even arrives.

Example of a Top-Performing Upsell:
🛡️ Damage Protection Insurance
Covers accidental damages and gives peace of mind to both guests and hosts. It's one of the highest converting upsells across properties.

How to Create an Upsell in Minutes

You can launch an upsell in just a few clicks—NIA does the hard part for you.

Steps to Create an Upsell

  1. Navigate to your Inbox, under the Inbox settings, click Upsells then click “New Upsell”
    Start from scratch or select a pre-built template.

Note: If you create the Early Check-In, Late Check-Out, or Extend Your Stay upsells from scratch, the system will not automatically update the dates and times in your Jurny calendar when a guest purchases. To enable automatic calendar updates, please use our pre-built templates for these three upsells.

  1. Add a Name & Description
    Use clear, engaging text to capture your guest’s attention.

  2. Add an Image

    • Upload your own image, or

    • Use Nia, our AI assistant:

      • Describe the image you want.

      • Choose a style: Photorealistic, 3D render, or Cartoon.

  3. Select Upsell Type & Properties

    • Choose from the Upsell Type dropdown.

    • Assign one or more properties where this upsell should be available.

  4. Set Pricing

    • Choose a pricing model: percentage, fixed, per night, per person, or per person per night.

    • Enter the price and currency.

  • Note: A 5% commission is automatically applied to each upsell purchase.

 

  1. Configure Automation Settings

    • Upsells are auto-enabled for existing reservations by default.

    • Toggle off if you prefer manual control.

  2. Choose Delivery Method

    • Offers can be sent via Email, SMS, or WhatsApp.

    • Nia customizes email content automatically.

  3. Set Notification Recipients

    • Choose which users or property owners to notify when an upsell is purchased.

  4. Schedule Offer Timing

    • Decide when and how the upsell is presented (e.g., post-booking, pre-arrival).

  5. Define Inventory

    • Options include: Unlimited, Stock-based, Date-based, or Per reservation.

Tip: Templates are great if you're unsure where to begin — they come pre-filled with high-converting copy and visuals.

How NIA Helps You Sell More (Automatically)

NIA uses AI to offer upsells only when it makes sense for the guest, which boosts conversions.

NIA Looks At:

  • Guest profile (e.g., family, business traveler, solo trip)

  • Booking context (length, check-in time, source channel)

  • Guest satisfaction (based on sentiment analysis)

  • Guest interest (messages or inquiries)

Result? Each upsell feels tailored—not spammy.

Caution: Airbnb doesn’t support upsells, so those guests won’t receive offers.

Customizing Upsells by Channel, Moment, and Profile

You can fine-tune when and to whom upsells are sent.

Options You Can Enable:

  • Select the moment in time: Before check-in, after booking, mid-stay, etc.

  • Only for specific booking channels

  • Trigger when a guest shows interest in a topic (via inbox)

  • Use guest sentiment to trigger based on how satisfied they seem

  • Stay duration or calendar availability (great for extensions)

Tip: For best results, align upsells with the guest journey. Example: Offer early check-in the day before arrival.

Advanced Rules for Maximum Precision

Use Advanced Settings to stack multiple conditions.

Example Conditions You Can Set:

  • Number of guests

  • Has children or infants

  • Days before/after check-in

  • Reservation price

  • Pet-friendly bookings

  • Guest has shown interest in specific terms

You can group these with AND/OR logic to create very specific targeting.

Example: Only show “Pet Fee” if the guest has pets AND booked more than 3 nights.

How to Track Performance with the Dashboard

The Upsell Dashboard gives you insights like:

  • Most and least purchased upsells

  • Total offers sent

  • Conversion rates

  • Revenue earned in the last 30 days

  • Manual vs. automated offers

Filter by upsell type, date range, or guest profile to see what’s working.

Note: If you're seeing low performance, try adjusting timing, copy, or rules—or test different upsell types.

6 Smart Upsell Combos to Try

Use the new rules engine + guest data to combine relevant upsells and increase success.

1. Families with Kids

  • 🎟️ Museum Tickets

  • 👶 Stroller Rental

  • 🍽️ Baby High Chair
    Conditions: Guest has children or infants, stay is 3+ days

2. Couples on a Romantic Getaway

  • 🍾 Champagne on Arrival

  • 🌇 Rooftop Dinner Reservation

  • ⏰ Late Check-Out
    Conditions: 2 guests, weekend booking, check-in after 5PM

3. Business Travelers

  • 💻 Desk Setup

  • ☕ Coffee Subscription for Stay

  • 🚗 Airport Transfer
    Conditions: Booking during weekdays, solo traveler, longer than 2 nights

4. Guests with Pets

  • 🐶 Pet Welcome Kit

  • 🛁 Dog Bathing Service

  • 🦴 Daily Treat Delivery
    Conditions: Guest has pets, 2+ night stay

5. Extended Stays (7+ Nights)

  • 🧺 Mid-Stay Cleaning

  • 🍝 Grocery Delivery

  • 🪴 Plant Rental for Cozy Feel
    Conditions: Stay is longer than 6 nights

6. Eco-Conscious Guests

  • 🚲 Bike Rentals

  • 🌱 Carbon Offset Donation

  • 🍵 Reusable Mug Gift
    Conditions: Filter via message sentiment or guest request


>> Full List of Trigger Conditions <<