How to create Guest Folios in Jurny

📘 What is a Guest Folio?

The Guest Folio is a system-generated PDF that acts as a receipt for your guest’s stay. It includes:

Guest and reservation details
Stay dates, confirmation number, and guest count
Pricing breakdown and payment history
Your company’s name, contact details, and logo

Hosts can easily generate, download, or email the folio directly from the reservation screen.

Note: Guests cannot access folios themselves. Only hosts or approved users can create and send them.

🔍 Where to Find the Guest Folio

You can access and generate a folio for any reservation by following these steps:

Go to your Reservations page.
Click on the specific guest reservation.
In the reservation view, go to the Summary tab.
Scroll to the Documents section.
On the right side, click the Folios tab.

⚙️ How to Generate a Folio

Inside the Folios tab:

Click the Generate Folio button.
The system will instantly create a folio PDF for that reservation.
After generating, you’ll see options to:
- View the folio
- Download the PDF
- Email the folio to the guest with one click

Caution: The folio will be sent to the email address saved in the reservation. Double-check that it’s correct before clicking “Email.”

🖋 Customizing Your Company Info

Your guest folios automatically show your:

Company name
Logo
Phone number
Email
Business address

To customize this information:

Go to your Profile Settings in Jurny.
Follow this guide to set up or update your profile info:
👉 How to Set Up Your Profile in Jurny

Note: Updating your profile ensures every folio sent to guests reflects your correct branding and contact details.

🧾 What’s Included in the Folio?

Each folio includes all the information your guest needs, including:

🏨 Reservation Info:

Guest name and contact
Stay dates and length
Reservation number
Property name and address

💵 Financial Summary:

Total rent and extra charges
Refunds or adjustments
Payments made and remaining balance
Method of payment (e.g. Cash, Card)

📊 Pricing Breakdown:

A day-by-day summary showing:

Date
Rate
Discounts or extra charges
Total per night

💰 Payment History:

List of all payments, refunds, and pending amounts
Payment method and dates
Total paid and balance due

If you need help or have any questions, don’t hesitate to reach out. Contact your Customer Success Manager or our support team at support.jurny.com – we’re happy to assist.