Need help? We got you covered. Learn how to access support when you need assistance with onboarding or encounter technical issues on Jurny.
Onboarding Assistance
If you're in the onboarding phase and require assistance, your primary point of contact is your dedicated onboarding representative. They are here to guide you through the initial setup, answer questions, and ensure you have a seamless experience getting started with Jurny. Feel free to reach out to them via the communication channels provided during your onboarding process.
Technical Support
Encountering technical issues? Don't worry; our support team is ready to assist you. For technical support, please send us an email following these steps:
-
Send an email
- If you have a technical issue or need assistance, you can always reach out to our support team via email at support@jurny.com. Make sure to provide a detailed description of the problem you're facing, any error messages received, and relevant account information to expedite the resolution process.
-
Include Screenshots
When applicable, attach screenshots illustrating the issue. This helps our support team better understand the problem and provides a quicker and more accurate resolution.
-
- If you have a technical issue or need assistance, you can always reach out to our support team via email at support@jurny.com. Make sure to provide a detailed description of the problem you're facing, any error messages received, and relevant account information to expedite the resolution process.
-
Be Specific
- Clearly outline the steps leading to the problem and any troubleshooting you've attempted. The more details you provide, the faster we can identify and address the issue.
-
Response Time
- Our support team is committed to providing timely assistance. You can expect a response within a reasonable timeframe, and we'll work diligently to resolve your issue.
Our support team is available from 8 am (CST) to 7 pm (CST) from Monday to Sunday.
Additional Resources
For self-help and additional resources, consider checking our knowledge base and FAQs.
Remember, we're here to support you every step of the way. Whether you're in the onboarding process or facing technical challenges, our team is dedicated to ensuring you have a positive experience with Jurny.
If you have any feedback or suggestions for improvement, we'd love to hear from you. Contact our support team, and let's make your Jurny experience even better!